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POWER-V2L Privacy Policy
This policy explains how Wang Pengcheng ("we", "us") handles information in the POWER-V2L Android and iOS app. The app connects to compatible power equipment, including SWIPOWER devices, to display status, change settings, perform firmware updates and collect diagnostic information. Product website: www.swipower.com. This policy covers the native mobile app; it is not a statement that a separate website or WeChat mini program has identical data practices.
1. Information used by the app
Connected equipment: Bluetooth peripheral name and identifier, signal strength, device category, firmware and hardware versions, operating readings, settings, status, fault information and communication messages. Supported equipment pages also let you read or enter a vehicle identification number (VIN) to configure the equipment.
Local information: diagnostic records, exported log files, selected firmware files and a preference remembering that you have read the Bluetooth purpose notice. That preference is not an operating-system permission or consent to unrelated data use.
Online requests: firmware category and selected file information, download position and size, access-code requests, and connection metadata such as IP address, request time and network information needed to deliver and secure the service.
Support: your email address, message and any logs or attachments you choose to send us.
No user account, telephone number or social-media sign-in is required to operate the app. We do not sell or rent your personal information or use your diagnostic logs for advertising.
2. Bluetooth and permissions
Bluetooth is used to discover and connect to your power equipment, display readings, change settings, transfer firmware and receive diagnostics. The app explains this purpose before starting its first native device search. The operating system separately controls whether Bluetooth access is granted.
iPhone uses Bluetooth authorization for this ordinary BLE connection; the app does not request location permission for that connection. Android 12 and later normally use Nearby devices access. Some older Android versions require location permission and enabled Location services for Bluetooth scanning. The app does not use that scanning requirement to request GPS coordinates or provide location tracking.
You may refuse or revoke permissions in system settings. Without the required access, discovery and connection will not work. You can still read privacy information. Refusing a permission does not authorize the app to bypass it. Log export and firmware-file selection use system file interfaces rather than access to all photos, contacts or all phone files.
3. Diagnostics, saving, sharing and selected files
Bluetooth operating data and diagnostic messages are processed locally for display and troubleshooting. The diagnostic export feature does not automatically upload raw Bluetooth logs or a VIN to the firmware cloud service. Cloud update requests are separate from the collection of local diagnostic messages.
Share logs creates a TXT file and opens the system sharing interface. You choose the receiving app or service. Save logs lets you choose a destination using the system file interface. Some device screens also offer copying; using that action places the selected content on the system clipboard. Authorised maintenance features read the firmware file you select, not unrelated files.
A log can contain equipment identifiers, a VIN or other raw messages. Check its contents and recipient before sharing. Receiving apps and storage providers handle their copies under their own policies. Closing a sharing panel does not prove that a recipient received the file. Clearing the on-screen log does not remove files already exported or sent elsewhere.
4. Cloud services and third-party software
Firmware listings, firmware downloads and dynamic access-code services use DCloud uniCloud with Alibaba Cloud hosting. These services receive the request and connection information described above to deliver files, operate the service and investigate failures or abuse. The app does not require an account-based cloud archive of your Bluetooth logs.
The app includes the DCloud App engine, provided by Digital Heaven (Beijing) Network Technology Co., Ltd. Its reliability processing can include device/OS, app and network metadata, a random identifier, and error/performance records. This is separate from Bluetooth permission. See the DCloud App engine privacy policy for its applicable platform practices.
The app configuration disables uniStatistics usage analytics and IDFA advertising-identifier access. This does not mean that essential runtime diagnostics or cloud access logs do not exist. System sharing and document providers are involved only when you select the relevant action or destination; their own privacy terms apply to their services.
5. Purposes and lawful handling
We use information to provide the equipment functions you request, diagnose faults, supply compatible updates, respond to support inquiries, protect the service and comply with applicable law. We do not use it for unrelated personalised advertising. Depending on applicable law and the processing, the basis is providing your requested service, our legitimate interests in reliability and security, your consent where required, or a legal obligation. You can withdraw permission-based access in system settings and contact us about consent or other privacy choices.
6. Storage, retention and deletion
Diagnostic screens keep working records locally; some retain recent records across page changes within the current app session. Private export copies and local preferences can remain until app data is cleared where supported or the app is uninstalled. Files you save to another location or send to another app remain there until you or that provider remove them. Uninstalling POWER-V2L does not delete those external copies.
Support correspondence and service records are kept only while needed for the relevant request, reliable and secure operation, necessary follow-up or an applicable legal obligation. When no longer needed, records under our control are deleted or anonymised. Infrastructure and SDK records are also subject to their providers' service settings and retention rules; we coordinate requests concerning those records where applicable. Contact us if you need information about a record or want to request deletion. No app account has to be deleted because the app does not require account creation.
7. Recipients, security and international use
Information is accessible only as needed by the app operator, technical service providers supporting the stated functions, a recipient you choose, or persons entitled to receive it under applicable law. If a business transfer affects personal information, applicable notice and protection requirements will be followed.
We use app-private storage, system-controlled permissions and file access, and HTTPS for the configured cloud connections. No transmission, Bluetooth connection or storage method guarantees absolute security. Do not send passwords, private keys or information unrelated to a support issue in a diagnostic log.
Cloud and runtime support include service providers in China. If you use online features from another country, request and technical information may be processed in China under data-protection rules that differ from those in your country. Contact us about relevant processing locations and transfer arrangements. This policy does not waive mandatory privacy rights or replace a transfer mechanism required by applicable law.
8. Your choices and rights
You can stop diagnostic collection, manage permissions, choose not to use online features, choose whether and where to share files, and manage exported files. Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability or object to processing, and complain to the competent supervisory authority. We will respond within the time required by applicable law and may request proportionate information to verify the request. Please do not send identity documents unless we explain why they are necessary.
9. Children and policy changes
The app is designed to operate compatible electrical equipment and is not a service directed at children. If you believe a child has provided personal information, contact us so we can assess and address it. Changes to data handling will be reflected in this policy with an updated date; material changes will be communicated through the app or another appropriate channel, with additional consent where required.
10. Contact
For privacy questions and requests, contact Wang Pengcheng (王鹏程) at 3254658807@qq.com. Include “POWER-V2L Privacy” in the subject and enough information to describe your request. You do not need to disclose an entire diagnostic log to make a privacy inquiry.
POWER-V2L 隐私政策
本政策说明王鹏程（以下称“我们”）在 POWER-V2L 安卓及 iOS APP 中如何处理信息。应用用于连接兼容电源设备（包括 SWIPOWER 设备）、显示状态、修改设置、更新固件和采集诊断信息。产品官网为 www.swipower.com。本政策适用于原生 APP，不代表独立网站或微信小程序具有完全相同的数据处理方式。
一、应用使用的信息
已连接设备：蓝牙外设名称与标识、信号强度、设备类别、软硬件版本、运行读数、设置、状态、故障及通信报文。支持的设备页面还可读取或输入车架号（VIN），用于配置设备。
本地信息：诊断记录、导出的日志、你选择的固件文件，以及“已阅读蓝牙用途说明”的本地偏好。该偏好不等于系统授权，也不代表同意无关用途。
联网请求：固件类别、选定文件信息、下载位置及大小、动态码请求，以及提供和保护服务所需的 IP 地址、请求时间和网络连接信息。
售后联系：你主动发给我们的邮箱地址、咨询内容、日志或附件。
使用应用不要求注册账户、提供手机号或通过社交账号登录。我们不出售、出租个人信息，也不将诊断日志用于广告投放。
二、蓝牙及权限
蓝牙用于搜索连接电源设备、显示读数、修改设置、传输固件和接收诊断信息。原生 APP 首次搜索前说明用途；是否允许访问由操作系统另外控制。
iPhone 的普通 BLE 连接使用蓝牙授权，应用不会为此申请定位。Android 12 及以上通常使用“附近的设备”权限；部分旧安卓还需要定位权限及开启定位服务才能扫描。应用不会利用该扫描要求获取 GPS 坐标或提供位置跟踪。
你可以拒绝授权或在系统设置中撤销授权。未获得必要权限时无法搜索连接设备，但仍可查看隐私说明。拒绝权限不会授权应用绕过系统限制。日志导出和固件选择通过系统文件界面完成，不要求读取全部照片、通讯录或整个手机存储。
三、诊断、保存、分享与选定文件
蓝牙运行数据和诊断报文在本机处理，用于显示及排查问题。诊断导出功能不会自动把原始蓝牙日志或 VIN 上传到固件云服务；云端升级请求与本地诊断采集是不同流程。
“分享日志”生成 TXT 文件并打开系统分享界面，由你选择接收应用或服务；“保存日志”通过系统文件界面选择位置。部分设备页面提供复制操作，该操作会将选定内容放入系统剪贴板。授权维护功能仅读取你选择的固件，不读取无关文件。
原始日志可能含设备标识、VIN 或其他通信内容，请先确认内容和接收方。接收应用或文件服务按其自身政策处理副本；关闭分享面板不代表接收方已经收到文件。清空屏幕上的日志不会删除已经导出或发送的副本。
四、云服务和第三方软件
固件列表、文件下载和动态码服务使用 DCloud uniCloud 及阿里云承载服务。服务方接收上述请求和连接信息，用于提供文件、运行服务、排查故障及防范滥用。应用不要求建立按用户账户归档的蓝牙日志云库。
应用集成数字天堂（北京）网络技术有限公司的 DCloud App 引擎，其运行诊断可处理设备／系统、应用及网络信息、随机标识、报错和性能记录。这与蓝牙授权不同，详见 DCloud App 引擎隐私政策。
APP 配置关闭了 uniStatistics 使用统计和 IDFA 广告标识访问，但这不代表运行框架诊断或云端访问记录不存在。系统分享、文件服务仅在你选择相应操作或接收位置时参与，并按其自身服务政策处理信息。
五、用途和处理依据
信息用于提供你请求的设备功能、排查故障、提供匹配固件、回复售后、保护服务及履行适用法律义务，不用于无关的个性化广告。按处理事项及适用法律，依据包括提供你请求的服务、保障可靠安全运行的合法利益、依法需要的同意或法定义务。你可以在系统设置中撤销基于权限的访问，或通过邮箱提出其他隐私选择。
六、存储、保留和删除
诊断工作记录保存在本机；部分页面会在当前应用会话内跨页面保留近期记录。私有目录的导出副本及本地偏好可能保存至系统支持的清除应用数据或卸载应用。你保存在其他位置、发送给其他应用的文件，由你或相应服务管理，不会随 POWER-V2L 卸载而自动删除。
售后联系和服务记录仅在处理请求、保持服务可靠安全、必要后续跟进或法定义务所需期间保留。不再需要时，我们删除或匿名化控制范围内的记录；基础设施和 SDK 记录还受提供方服务配置及保留规则约束，我们会在适用情况下协调相关请求。需要了解具体记录或申请删除，可联系我们。应用没有要求创建账户，因此无需先注销应用账户。
七、接收方、安全和境外使用
仅在实现上述用途所需范围内，应用运营者、技术服务方、你选定的接收方或依法有权接收信息的主体可以接触相关信息。涉及个人信息的业务转移将按适用要求履行告知及保护义务。
应用使用私有存储、系统权限与文件访问控制，并对配置的云端连接使用 HTTPS。但任何传输、蓝牙连接或存储都不能保证绝对安全。请勿在诊断日志中发送密码、私钥或与售后问题无关的信息。
云端与运行支持包含中国境内服务提供方。境外用户使用联网功能时，请求及技术信息可能在中国处理，当地保护规则可能与你所在地区不同。有关处理地区及跨境安排，可联系我们。本政策不放弃你的强制性法定权利，也不能替代适用法律要求的跨境机制。
八、你的选择和权利
你可以停止诊断、管理权限、不使用联网功能、自行决定是否及向谁分享，并管理导出的文件。依适用地区法律，你可能享有访问、更正、删除、限制处理、可携带、反对处理及向主管机构投诉的权利。我们将在法律要求期限内回复，必要时仅请求适度信息核实请求；未说明必要性前，请不要发送身份证件。
九、未成年人和政策变更
本应用用于操作兼容电气设备，不是专门面向儿童的服务。如认为儿童提供了个人信息，请联系以便核实处理。数据处理方式变化时将更新本政策及日期；重大变化通过应用内或其他适当渠道告知，并在依法需要时另行取得同意。
十、联系我们
隐私问题或请求请联系 王鹏程（Wang Pengcheng），邮箱 3254658807@qq.com。建议主题注明“POWER-V2L 隐私”，并说明请求内容。仅咨询隐私事项不需要提供整份诊断日志。